Logan CrawfordAug 23, 2017, 5:36 pm

Survey: Most commuters unsatisfied with LIRR service

Nassau County comptroller's poll finds that many believe rail's cleanliness, timeliness need to be improved


Nassau County Comptroller George Maragos released results of a survey on Long Island Railroad commuter satisfaction conducted in July and August.

Out of the 380 people polled, only 35 percent say they're satisfied with the LIRR’s overall service when they were asked to consider train fares, cleanliness, and timeliness.

Many Long Island Railroad commuters taking the train from Mineola on Wednesday echoed the study’s findings, saying there's room for improvement with the trains.

"Lately it's been very overcrowded, they run late. Sometimes they're not clean," said Joe St. George of Mineola.

In response to this finding, Maragos says he's delaying an annual payment of $28 million to the MTA for maintenance of Nassau County train stations.

He says he hopes this sends a message.

"I would hope the MTA management will focus more and take more aggressive action to improve service," Maragos said.

The LIRR and MTA conducted their own survey last year, finding 84 percent of customers are satisfied with overall service.

It’s a result that some commuters agree with.

"It's not too bad. Definitely not as bad as it was before," Hempstead resident Lawrence Cooper said.

Maragos says his office has to pay the MTA, but he says he's allowed to delay the payment indefinitely.

FiOS1 News reached out to the MTA for a comment and are waiting to hear back.

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