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United Way 211 Call Center celebrates 10 years serving Hudson Valley communities

Facility assists residents with emergencies ranging from food assistance to suicide prevention

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The Hudson Valley’s United Way 211 Call Center is celebrating ten years with plans to expand further.

The call center, which is staffed with about 12 specialists who take phone calls, has access to 25,000 resources with which to connect people – whether the emergency is about food assistance, shelter, abuse prevention and everything in between.

United Way serves seven counties in the Hudson Valley: Dutchess, Orange, Rockland, Sullivan, Ulster, Westchester and Putnam.

Right now, people can call between 9 a.m. and 7 p.m., but President Alana Sweeny says she hopes to get funding by year’s end that will allow the operation to run 24/7.

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