Two of Horizon Blue Cross Blue Shield password-protected, unencrypted laptops that may have had confidential client information were stolen from its Newark headquarters in November, Horizon spokesperson Thomas Rubino said.
The computers stolen on the weekend of Nov. 1 were cable-locked to employee workstations.
An investigation by computer forensic experts confirmed that the laptops may have contained files with member information, including name and demographic information. In some instances, Social Security numbers of clients may have also been compromised, Rubino said.
Due to the way the stolen laptops were configured, it is not certain that all of the member information contained on them is accessible.
Approximately 839,711 members were notified of the office theft. Those who may have had their social security numbers affected will be offered free credit monitoring and identify theft, according to Horizon BCBSNJ.
To prevent similar future incidents, Horizon BCBSNJ is strengthening encryption processes and enhancing its policies, procedures and staff education on security of company property, the insurance company said.
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